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Terms & Conditions

TERMS & CONDITIONS


A TWO night minimum stay is applicable at weekends from Easter to early November (during peak seasons), all bank holidays, PRIDE and New Years Eve.

The tariff displayed above is applicable to all customers making their booking via the telephone. Customers making their booking online should be aware that they are using a booking agent (not us) and may be charged a higher tariff and different booking terms may apply.

Any theft or damage to hotel furniture or textiles (particularly burns on carpets) will be charged to the principle card holder, named guest or group organiser responsible for the booking, this will include replacement of the item in full including any labour/delivery charges.

Any guest found to be rude, discriminating, discourteous or found to be jeopardising the safety or wellbeing of other guests or hotel staff through noisy anti-social behaviour will be asked to leave the premises immediately, barred from any future visit and will not be offered any refund of monies paid. 

Check in anytime from 2pm, please advise if you are arriving later than 6pm.

Bookings cannot be accepted unless we hold valid credit/debit card details and an email address, this applies even if you have made your reservation online, we will still ask to see your card upon check in.

The management reserve the right to refuse or cancel any booking(s) at their discretion.


CANCELLATION / REFUND POLICY

All deposits are non refundable.

Cancellations which are notified to us by phone 7 days or more prior to the booking date are refundable in full but may be subject to a £10 cancellation fee. We will notify you by email to confirm that your booking has been cancelled and whether a refund is due.

Cancellations made less than 7 days of your expected arrival date are chargeable at the full room rate although every effort will be made to minimise the cost to you by us attempting to re-let the room and refunding the balance to your card. You will not be charged at all if we are able to successfully re-let the room for the same dates and rate to somebody else.

Group bookings are the responsibility of the individual who agreed to make the booking on the groups behalf and you are responsible for their share should anyone in that group decide to cancel with insufficient notice or fail to turn up. We reserve the right to debit the cost of the entire groups stay from the organiser immediately upon cancellation of any group booking if less than 7 days notice is given. The balance of any rooms that we are able to sell will be refunded to the group organiser the following week.


 
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